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BancTec Call Log -

PPT Call # 4500, 4501, 4502

Tech ID

1. SAP Ticket Number

2. Contact Name

3. Was The Equipment Down

4. Malfunction End Date

5. Malfunction End Time

6. Site Arrival Date

7. Site Arrival Time

8. Site Departure Date

9. Site Departure Time

10. Travel Mileage

11. Closing Status SCOT (Static usage until more training developed)

12. Problem Code 1900 (Static usage until more training developed)

13. Action Code REPL (Static usage until more training developed)

14. Cause Code COMP (Static usage until more training developed)

15. Travel Time (Minutes)

16. BancTec Delay (Minutes)

17. Customer Delay (Minutes)

18. Time On Site (Minutes)

19. Equipment Manufacturer

20. Equipment Model Number

21. Equipment Serial Number

22. Solution Text & Notes

23. Parts Used Part Number Part Description